TCD Complaints

Do you have a complaint? 

We really hope your experience with us is smooth and satisfying, but we understand that sometimes things might not go as planned.

If you do have any concerns or complaints, we want you to know that at Trade Counter Direct, we're committed to resolving them quickly and effectively.

We also welcome your comments or suggestions on how we can improve. If you have any, feel free to get in touch with us at [email protected] or Call on 01803 666630

Rest assured, your complaint will be handled with fairness, confidentiality, and respect. We'll get back to your email as swiftly as possible, providing you with a reference number for any further communication.

Should you still seek resolution after four working days, our Customer Service team will provide you with the name and contact details of a higher authority at Trade Counter Direct.